Genvision Terms of Service
Last updated: August 10, 2026
These Terms of Service (the "Terms") govern access to and use of Genvision Inc.'s websites, applications, and services that provide automated checks and simulation of validation workflows for carbon credit projects (the "Service"). By creating an account, signing an Order, or using the Service, you agree to these Terms. If you are accepting on behalf of an entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.
Genvision Inc., a Delaware corporation with principal office at 251 Little Falls Drive, Wilmington, DE 19808, USA ("Genvision", "we", "us", or "our"), provides the Service to business users only. The Service is not intended for consumers.
1. Definitions
"Affiliate" means any entity that controls, is controlled by, or is under common control with a party.
"Customer", "you", or "your" means the entity or person that registers for or uses the Service.
"Customer Data" means information, documents, files, and other content you or your Users submit to the Service, together with the organization-specific platform preferences the Service learns from your use.
"Service Data" means operational and technical data generated by your use of the Service, such as logs, device and browser metadata, feature usage, performance metrics, and de-identified statistics that do not include Customer Data content.
"Output" means reports, flags, summaries, and other content that the Service generates from Customer Data.
"Feedback" means suggestions, comments, ideas, and other input you voluntarily provide to Genvision about the Service itself, including its user interface, workflow, features, and performance. Feedback does not include Customer Data.
"Order" means an online checkout, pricing page, coupon redemption, or written order form that sets scope and fees.
"Subscription Term" means the period of access to the Service set out in the applicable Order.
Capitalized terms used but not defined have the meanings in the Data Protection Addendum.
2. Description of the Service
The Service uses software and AI models to process project documentation and simulate certain steps a validation and verification body might perform, including automated checks against program rules, methodologies, and templates, and generation of a non-binding "validation-style" report with identified non-conformities. The Service may integrate third-party models and hosting.
3. Important Disclaimers and Acknowledgements
Not a VVB and no certification. Genvision is not a validation and verification body, is not accredited or approved by any carbon crediting program, and does not issue, validate, verify, register, or certify projects or credits. Any "validation-style" report or Output is a simulation and is for information only. It is not a validation or verification under any program and must not be represented as such.
Report disclaimer requirement. All exported reports include the following notice and you agree not to remove or obscure it: "Genvision provides a simulation of validation checks for informational purposes. Genvision is not an accredited validation and verification body. This report is not a validation or verification under any program and must not be represented as such."
No endorsement by standards. References to programs and standards, and display of their names or logos, are for identification only and do not imply endorsement or approval. Where our materials reference ISO 14064-3, ISO 14065, IAF MD 4 or similar standards, this indicates that use of the Service by validation and verification bodies is designed to align with those standards. It does not mean Genvision is accredited under them.
No professional advice. The Service and Output are provided for general information. They do not constitute legal, regulatory, accounting, engineering, or other professional advice. You should obtain professional advice as needed.
Customer responsibility. You are solely responsible for the accuracy, completeness, and legality of Customer Data, for decisions based on Output, and for your project's compliance with any program rules and laws. You acknowledge that models can produce incorrect or incomplete results and that human review is required before any use.
Human in the loop. The Service is designed as an assistant. It surfaces findings and evidence; qualified people make every decision. Every check, finding, and source trace is exportable and stored in a format intended to be compatible with long-term audit retention requirements.
Marketing claims. Any metrics, benchmarks, or accuracy rates shown on our site or marketing materials describe internal tests or goals in limited contexts. They are not a guarantee of results.
4. Access and Use
License. Subject to these Terms and your payment of fees, Genvision grants you a non-exclusive, non-transferable right to access and use the Service during the Subscription Term or the period set out in your Order, solely for your internal business purposes.
Accounts. You must keep account credentials confidential and are responsible for activities under your accounts. You will promptly notify us of unauthorized use.
Restrictions. You will not: reverse engineer or attempt to extract source code or model weights; circumvent technical limits; use the Service to build a competing service; perform security testing without written permission; remove proprietary notices; or use the Service in violation of law or these Terms.
5. Customer Data and Confidentiality
Ownership. You retain all rights in Customer Data. We do not claim ownership of Customer Data.
Use of Customer Data. We process Customer Data to provide, secure, and support the Service, and to comply with law, as detailed in the Data Protection Addendum and Privacy Policy.
We do not train or fine-tune any large language model on Customer Data. Third-party AI providers we engage are configured or bound by contract not to use Customer Data for training, and we do not create models that memorize or reproduce your confidential content for other users.
Our personnel may access Customer Data on a need-to-know basis to configure the Service for your use case, investigate issues, and review specific runs to confirm results are correct for your account. Anything learned from this support access is applied within your own account and is not used to change how the Service behaves for other customers.
We may use Service Data that is de-identified or aggregated for reliability, security, and product quality.
Confidentiality. Each party will protect the other's Confidential Information with reasonable care and use it only for the purpose of the relationship. Confidentiality obligations survive termination.
6. Outputs, Feedback, and IP
Outputs. As between you and Genvision, you own the Output generated for you from your Customer Data. Genvision claims no ownership of Output.
You may use, reproduce, distribute, and submit Output for any purpose, including submission to validation and verification bodies and to carbon crediting program registries such as Verra, without any added confidentiality restriction imposed by Genvision. Only two conditions travel with Output:
- the disclaimer required by Section 3 must remain on exported reports; and
- Output must not be represented as an accredited validation or verification.
Both conditions exist to protect the integrity of your certification process. Nothing in these Terms restricts or interferes with validation and verification performed by your VVB on your documents.
Feedback. If you provide Feedback, you grant Genvision a perpetual, irrevocable, worldwide license to use it without restriction and without obligation to you. For the avoidance of doubt, this license applies only to Feedback as defined in Section 1. It does not extend to Customer Data, which remains yours and remains your Confidential Information.
Genvision IP. We and our licensors own the Service and its components, including the platform, its underlying technology, its rules engines, and its templates. No rights are granted except as expressly stated.
7. Third-Party Services and Models
The Service uses third-party hosting, storage, search indexing, and AI model providers, listed in Annex C. Your use of third-party features may be subject to their terms. Genvision is not responsible for third-party services we do not control.
8. Plans, Fees, and Taxes
Commercial model. Access is provided under the fee model set out in your Order. This may be one-time fixed fees per processing run or bundle, or a subscription for a Subscription Term, as described on the site or in the Order. Coupon codes may provide free or discounted processing.
Fees. You agree to pay fees when due. Fees are non-cancelable and non-refundable except where required by law or expressly stated in the Order.
Billing and taxes. Fees exclude taxes. You are responsible for taxes except those based on our income.
Service credits. If a processing run fails due to the Service, your exclusive remedy is a free rerun or a service credit of equivalent value. No cash refunds except where required by law.
Late payments. Late amounts may accrue interest and may lead to suspension after notice.
Changes. We may change prices for new Orders with prior notice consistent with Section 17.
9. Acceptable Use
You will not submit Customer Data or use the Service in ways that: infringe rights; violate export, sanctions, or anti-corruption laws; distribute malware; violate privacy; or attempt to probe or breach our security. You will not use the Service for surveillance that infringes rights or to make automated decisions with legal or similar significant effects on individuals without appropriate safeguards.
10. Security and Data Protection
We implement administrative, technical, and physical safeguards designed to protect Customer Data, including encryption in transit, encryption at rest for primary storage, logical tenant isolation, access controls, logging, and vulnerability management. Additional details are in Annex B (Security Measures).
Genvision's Data Protection Addendum in Annex A applies where Genvision acts as a processor of personal data.
11. Warranties and Disclaimers
Service warranty. We warrant that the Service will perform materially as described in the documentation and that we will provide the Service in a professional and workmanlike manner.
Disclaimer. Except as stated in these Terms, the Service and Output are provided "as is." We disclaim all implied warranties, including fitness for a particular purpose and non-infringement. We do not warrant that Output or flags are accurate, complete, or error-free, that the Service will be uninterrupted, or that it will meet your requirements. Output may lag current program rule versions, and you are responsible for confirming current program requirements before relying on Output.
12. Indemnities
By Genvision. We will defend and indemnify you against third-party claims that the Service infringes a patent, copyright, or trade secret, and pay damages finally awarded, provided you promptly notify us and give control of the defense. If a claim arises, we may modify the Service, obtain a license, or terminate the affected Service and refund prepaid fees for the unused period.
By Customer. You will defend and indemnify Genvision against claims arising from Customer Data, your use of the Service in breach of these Terms, or your misrepresentation of Output as an accredited validation or verification.
13. Limitation of Liability
Exclusion of certain damages. Neither party is liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, loss of data, business interruption, cover or replacement costs, or project delays, missed credit issuances, or changes in program rules or methodologies, even if advised of the possibility of such damages.
Liability cap. Each party's total aggregate liability arising out of or related to the Terms will not exceed the greater of 50,000 USD or the amounts paid by you to Genvision for the Service in the twelve months before the event giving rise to liability. These limits do not apply to your payment obligations, to either party's indemnity obligations for IP infringement, or to the extent such limitation is prohibited by law.
Reliance. You acknowledge that you should not rely on Output without human review, and that Genvision has no liability for decisions you make based on Output.
14. Beta, Preview, Trial, or Free Features
We may offer beta, preview, trial, or free features. They are provided for evaluation only, may be changed or withdrawn, and are provided without warranty and with no SLA. Use is at your own risk. Where a trial is agreed in an Order or trial agreement, the scope, duration, support, and any agreed deliverable are as set out in that document, which prevails over this Section for that trial.
15. Term, Termination, and Suspension
The Terms begin when you first use the Service and continue while you have an active account. Either party may terminate for material breach after 30 days' notice if the breach is not cured. We may suspend the Service immediately for security risk, unlawful use, or non-payment.
On termination, your right to use the Service ends and we will make available, delete, or archive Customer Data as set out in Annex A, Section A12.
The following survive termination: Sections 1, 3, 5, 6, 7, 9, 11, 12, 13, 15 to 19, and 21, together with any payment obligations accrued before termination.
16. Export and Sanctions
The Service is subject to export control and sanctions laws. You will not use or provide access to the Service in violation of such laws, including to prohibited persons or countries.
17. Changes to the Terms
We may update these Terms. For material changes, we will give reasonable advance notice by email or in-product notice. Continued use after the effective date constitutes acceptance. If you object to changes, you may terminate before the effective date and we will refund prepaid fees for the unused period.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws. Any dispute will be resolved in the state or federal courts located in Wilmington, Delaware, and the parties consent to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
19. Notices and Contact
Notices to Genvision must be sent to legal@genvision.com and to 251 Little Falls Drive, Wilmington, DE 19808, USA, Attention: Legal. Notices to you may be sent to your account email. Privacy-related inquiries should be sent to privacy@genvision.com.
EU establishment: Genvision BV, Petrusberg 22, 3001 Leuven, Belgium.
20. Publicity and Marks
We may list your name and logo on our website and marketing materials as a customer, unless you opt out by email. You grant a limited right to use your marks for that purpose. You may not use our marks without written permission. No program or standards logos may be used in a way that suggests endorsement.
21. Entire Agreement
These Terms, the Data Protection Addendum, the Privacy Policy, and any Orders are the entire agreement and supersede prior agreements on the subject.
If there is a conflict, an Order governs first. With respect to the processing of Personal Data, the Data Protection Addendum then governs over these Terms. For all other matters, these Terms govern over the Data Protection Addendum.
If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent, except in connection with a merger or sale of all or substantially all assets. We may assign to an Affiliate or successor.
Annex A: Data Protection Addendum
This Data Protection Addendum ("DPA") forms part of the Terms between Customer and Genvision. Capitalized terms not defined in this DPA have the meaning in the Terms. In case of conflict, this DPA prevails for processing of Personal Data, consistent with Section 21.
A1. Roles
For Customer Data that includes Personal Data submitted to the Service by or on behalf of Customer, Customer is the controller and Genvision is the processor. For account administration, billing, product analytics, marketing, and review of archived Customer Data for product quality purposes under A12, Genvision is an independent controller. Details are in our Privacy Policy.
A2. Subject Matter, Nature, Purpose, and Duration
Genvision processes Personal Data to provide, secure, and support the Service, including storage, parsing, automated checks, report generation, troubleshooting, and product improvement. This includes maintaining a search index containing text excerpts of uploaded documents and vector embeddings derived from them, in order to support retrieval within Customer's projects.
Processing lasts for the period of the Order and includes a secure archive period after termination as described in A12.
A3. Categories of Data and Data Subjects
Typical categories: contact data, account identifiers, user credentials, audit logs, project team contact details that may appear in uploaded documents, text excerpts and vector embeddings derived from uploaded documents, and other Personal Data embedded in project files.
Data subjects may include Customer's employees, contractors, consultants, and project stakeholders named in documents. Sensitive data is not required for the Service. Customer will not intentionally submit special categories of data unless agreed in writing.
A4. Instructions
Genvision will process Personal Data only on Customer's documented instructions as set out in the Terms, this DPA, and Customer's configuration of the Service. If an instruction violates law, we will inform Customer.
A5. Security
Genvision will implement appropriate technical and organizational measures described in Annex B. Customer is responsible for securing its accounts, choosing appropriate configurations, and securing its own systems and data before upload.
A6. Personnel
Genvision will ensure personnel are bound by confidentiality and receive data protection training. Access to Customer Data follows least privilege, is role-based, and is logged.
A7. Sub-processors
Customer authorizes Genvision to use sub-processors to provide the Service. Current sub-processors are listed in Annex C. Genvision will impose data protection terms on sub-processors and remains responsible for their performance. We maintain an online sub-processor list and will provide 30 days' notice of material changes, with a right to object on reasonable grounds that relate to data protection.
A8. Model Use
Genvision uses third-party inference APIs and does not host, train, or fine-tune its own large language models.
Genvision does not train or fine-tune any large language model on Customer Data. Each AI provider is admitted only on the basis of a no-retention policy for API traffic and is configured or contractually bound not to use Customer Data for training. Providers reached directly are bound by no-retention terms at the account level. For inference served through a model routing layer, the no-data-retention requirement is attached as a parameter to each individual request and fallbacks to providers outside that arrangement are disabled.
Content sent for inference is processed for the duration of the request and is not retained by the provider afterward. Models are stateless per request, so one customer's content or learned preferences cannot influence another customer's Output.
Where the Service draws on public web or scientific literature sources, the content needed for that request is sent to an external provider under the same no-training and no-retention arrangements. No Customer Data is published to or indexed on the open internet.
A9. International Transfers
Primary storage of Customer Data is in the European Union, on AWS in eu-central-1 (Frankfurt) and eu-north-1 (Stockholm).
Two categories of data are processed outside the EU: AI inference requests, handled transiently in vendor-provided regions; and the document search index, hosted on AWS in the United States. Payments, authentication, and email sub-processors may also process data in the United States.
Where Genvision or its sub-processors transfer Personal Data outside the European Economic Area, United Kingdom, or Switzerland, Genvision will ensure an appropriate transfer mechanism, including the EU Standard Contractual Clauses (SCCs) for processors (Module 2), the UK International Data Transfer Addendum, and the Swiss Addendum, as applicable. Where Genvision is an independent controller, Module 1 may apply. Upon request, we will provide copies of the relevant executed clauses, redacted as permitted.
A10. Assistance
Genvision will assist Customer, at Customer's cost where appropriate, with data subject requests, security notifications, DPIAs, and consultations with supervisory authorities, taking into account the nature of processing and information available to Genvision.
A11. Breach Notification
Genvision will notify Customer without undue delay and in any event within 72 hours after becoming aware of a Personal Data Breach affecting Customer Data, and will provide information as it becomes available. Customer remains responsible for any required notifications to authorities or individuals.
A12. Audits
On reasonable written notice, once per year and otherwise as required by law, Customer may perform an audit of Genvision's compliance with this DPA by reviewing our then-current third-party security reports or by conducting a reasonable on-site or remote audit, subject to confidentiality and safety requirements. Audits will minimize disruption and protect third-party confidentiality.
A13. Return and Deletion
During the relationship, Customer Data is retained while the account is active and may be exported or deleted at any time from the platform.
Within 30 days after termination, upon written request, Genvision will make Customer Data available for export in a commonly used format. Thereafter, Genvision will delete Customer Data from active systems, and will maintain an encrypted archive for up to 10 years for the limited purposes of security, audit trails, product quality improvement that does not involve training or fine-tuning any large language models, and to establish, exercise, or defend legal claims.
Access to archived data is restricted on a need-to-know basis and is logged. Backups age out on a normal cycle. Customer may request earlier deletion at any time, and Genvision will comply within a reasonable period subject to backup constraints.
A14. Liability
Liability for this DPA is governed by the limitation of liability in the Terms. Any regulatory fines imposed on Genvision for processing that is a result of Customer's instructions or breach will be borne by Customer.
A15. EU Representatives
For EU users, processing occurs in the context of Genvision's EU establishment via Genvision BV, Petrusberg 22, 3001 Leuven, Belgium.
Genvision's data protection contact is privacy@genvision.com. If Genvision appoints a Data Protection Officer, details will be in the Privacy Policy.
Annex B: Security Measures
Genvision maintains a security program that includes the following controls, as applicable:
- Governance and risk management, including policies, personnel data protection training, and vendor risk assessments.
- Access controls following least privilege, multi-factor authentication for administrative access, role-based access, and periodic access reviews.
- Encryption in transit using TLS 1.2 or higher, and encryption at rest for primary storage using AES-256.
- Tenant isolation. The Service is multi-tenant with logical separation. Every record is bound to an organization and project, and every request is authorized against the caller's organization membership before any data is returned. This is enforced in the application and data layer on every query, not by client-side filtering. Documents are stored under per-project key prefixes with server-side encryption and no public access.
- Network security including firewalls, segmentation, and monitoring.
- Secure development practices, code review, dependency management, and vulnerability scanning.
- Independent penetration testing and security audits, and regular internal security reviews conducted on an assume-breach basis.
- Logging and monitoring for security events, and incident response procedures with defined roles and playbooks.
- Business continuity and disaster recovery with regular backups and restoration testing.
- Physical security through reputable cloud providers with industry certifications.
- Change management and configuration management with version control and approvals.
- Third-party audits or attestations where available. Details available on request under NDA.
A procedural documentation package covering AI use, data privacy, and reproducibility is available on request.
Annex C: Sub-processors
The following sub-processors are used to deliver the Service.
Infrastructure, hosting and platform services
- Amazon Web Services (AWS). Cloud infrastructure and storage. Regions: eu-central-1 (Frankfurt) and eu-north-1 (Stockholm).
- Vercel. Application hosting and edge delivery. Regions: EU and global edge.
- Cloudflare. Security and edge services. Regions: global.
- Stripe. Payments. Regions: United States and EU.
- Clerk. Authentication and user management. Regions: United States and EU.
- Google Workspace. Email and notifications. Regions: EU and United States.
- Google Drive API (Google LLC). Optional user-authorized file import and export integration.
- Pinecone. Vector search index powering document retrieval. Hosted on AWS in the United States. Stores document text excerpts and embeddings. Under a DPA with Standard Contractual Clauses.
AI inference and retrieval
- OpenAI. AI inference API. Regions: as provided by vendor; transfers safeguarded by SCCs where applicable.
- Google Cloud Platform (Vertex AI). AI inference for Gemini models, and cloud infrastructure. Regions: as provided by vendor; SCCs where applicable.
- Anthropic. AI inference API for document and spreadsheet editing. Regions: as provided by vendor; SCCs where applicable.
- Perplexity. AI retrieval and inference API. Regions: as provided by vendor; SCCs where applicable.
- OpenRouter. Model routing layer used to reach the model serving hosts below. Regions: as provided by vendor; SCCs where applicable.
- Novita, Together AI, Venice, Atlas Cloud, DeepInfra. Approved model serving hosts reached via OpenRouter. Each is admitted on the basis of a no-retention policy for API traffic and is bound per request by a no-data-collection requirement with fallbacks disabled. Regions: as provided by vendor; SCCs where applicable.
We maintain an online list and provide 30 days' notice of material changes with a right to object on reasonable data-protection grounds.
Annex D: Acceptable Use Examples
Examples of prohibited activities include: submitting unlawfully obtained documents; attempting to bypass program safeguards; using Output to mislead regulators or buyers; or using the Service to build a substitute product.
Annex E: Program-Specific Notes
Output that references specific programs, methodologies, or templates is generated from public and licensed sources and internal rules engines. Program rules change frequently. You acknowledge that Output may lag behind current versions. You are responsible for confirming current program requirements before relying on any Output.
References to ISO 14064-3:2019, ISO 14065:2020, IAF MD 4:2023 or similar standards indicate that use of the Service by validation and verification bodies is designed to align with those standards. Genvision is not an accredited validation and verification body and does not fall under those certification programs.